Reduce no-shows in your dental practice, and refill the empty chair right away.
TerminJet is not just another online calendar. It prevents no-shows with automatic reminders and instantly refills short-notice cancellations from a waitlist, by WhatsApp and SMS. Especially where it hurts: privately billed chair time like professional cleaning, whitening or implant consultations.
An empty chair costs you immediately, and a missed private appointment costs the most.
No-shows in dentistry are rarely fully avoidable. But they are plannable, and a slot that opens up does not have to stay empty.
- 5-15%
- typical no-show and short-notice cancellation rate in dental practices
- < 60 sec.
- from cancellation to a replacement offer sent to the waitlist
- 60-90 min.
- chair time blocked by a missed cleaning or consultation appointment
- 0
- calls needed to refill a chair that has opened up
Reminders that lower no-shows
Most no-shows are not deliberate, they are simply forgotten. TerminJet reminds patients automatically by email and WhatsApp, with the option to confirm, reschedule or cancel in one tap. Anyone who cancels early enough frees up the chair in time for a refill.
Automatically refill missed dental appointments
When someone cancels or fails to show, the chair switches into recovery mode immediately. TerminJet ranks the waitlist by fit and offers the freed slot to the right patients, not blindly by order, but by appointment type, availability and reliability. If no one responds, the next person moves up automatically.
From cancellation to a saved chair, in four steps
- Schritt 01
An audit, not a sales pitch
You request a demo, a short form collects your key figures, then we look together: how high is your no-show rate, which appointment types are missed most often, how much chair time goes unused? You get a clear assessment, not a pitch.
- Schritt 02
Template tailored to your practice
We take the dental template and set up practitioners, chairs, appointment types, reminder timing and recovery rules around your real workflow. Private appointments get the right priority.
- Schritt 03
Build a waitlist with consent
Patients sign up for appointments that open up at short notice and give documented consent to be notified by WhatsApp and SMS. That feeds the automatic refill.
- Schritt 04
Measured and optimised continuously
As a digital agency in Germany we stay on board: we measure the no-show and recovery rate, fine-tune the reminder timing and win back more chair time. Not just a login, but a partner.
TerminJet versus a plain online calendar
Almost any tool can handle online booking today. The difference shows on the morning a private appointment is cancelled at short notice.
| TerminJet | Plain online calendar | |
|---|---|---|
| Reminders against no-shows | email + WhatsApp, multi-stage | often just an email |
| Refill a chair that has opened up | ||
| Waitlist with automatic offer | ||
| Prioritise private appointments in recovery | ||
| Runs on your own domain (white-label) | partial | |
| Hosting & data | Germany (Hetzner), AES-256 | often third countries / unclear |
| Setup | done for you by an agency in Germany | DIY login |
The 9am cleaning is cancelled, Wednesday morning
A privately billed prophylaxis appointment falls through at short notice. What happens next decides a whole hour of chair time.
- The cancellation lands in the calendar, and the chair simply stays empty.
- Someone at reception would have to work through the waitlist and call one after another.
- In the rush it does not happen in time. The hour is lost.
- Waiting patients never find out that something opened up at short notice.
- The cancellation sets the chair to free automatically and starts the recovery.
- TerminJet ranks the waitlist by matching appointment type, waiting time and reliability.
- Matching patients get the offer by WhatsApp, a yes fills the slot.
- The hour of chair time stays productive, without anyone reaching for the phone.
Frequently asked questions
Can I prevent no-shows completely with this?
Not completely, no one serious promises that. Multi-stage reminders by email and WhatsApp noticeably lower the rate, because most no-shows are simply forgotten. The refill catches the rest: if an appointment does fall through, the chair does not stay empty.
How quickly is a chair that has opened up refilled?
As soon as a cancellation or no-show is recorded, the offer goes to the matching patients on the waitlist within seconds. If no one responds, the offer expires and the next person moves up automatically.
Are high-value private appointments saved first?
Yes. You set the rules. Cleaning, whitening or an implant consultation can be prioritised higher in recovery than a slot that fills easily through the normal recall.
Do I need consent for the WhatsApp and SMS offers?
Yes, and that is exactly how it is built. Offers only go to contacts with documented consent (GDPR Art. 6). Patients agree to be notified when they sign up for the waitlist.
Is this a portal like Doctolib or Jameda?
No. There is no marketplace and no portal lock-in. The whole flow runs white-label on your own practice website, in your design. No commission per booking, no competitors advertised alongside you.
Where is the patient data stored?
In Germany with Hetzner, with AES-256 encryption of sensitive data. It is your own instance, not shared SaaS. You can find the details under Security.
This exact form fills your waitlist
Sign up, the entry goes straight into the engine. On your practice website the same form carries your brand and your colours and feeds the automatic refill.