TerminJet

Case study

Every cancellation, back to a booked slot.

TerminJet spots freed appointments, offers them automatically to the best-matched person on the waitlist over WhatsApp, and rebooks them. No work at the front desk. Here is what that looks like in a real practice.

Recovery queue with KPIs and candidate cards

The engine

The right person, in the right order.

For every gap TerminJet builds a recovery sequence: waitlist candidates, scored by fit to the service, reliability and treatment continuity. The offer goes to number one, and on a decline moves to the next person automatically.

Matching engine with a scored recovery sequence

Patient communication

One tap: yes or no.

The person gets the open-slot offer over WhatsApp and accepts or declines with a single tap. Accept, and the gap is booked. Decline, and the offer moves to the next person on its own. Nobody chases anyone by phone.

WhatsApp offer with yes/no reply

Reliability profile

The signals that matter.

Acceptance rate, response time and short-notice cancellations per person, alongside the recurring appointment, vacation and a personal survey link. Exactly the data that feeds the engine’s scoring.

A patient reliability profile

Utilization & revenue

See what recovery brings back.

90%Utilization, current week
71%Recovery rate
4.6hAvg. time to refill
Utilization dashboard with trend, recovery rate and revenue

Shown with sample data from a demo practice.

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