Customers reschedule appointments themselves, and the old slot fills again at once
Anyone who cannot make it cancels today. With TerminJet they reschedule instead: one tap in the one-time link, a new preferred time, done. The freed-up slot goes straight back into the engine and is offered automatically to the next suitable person. A cancellation becomes a fillable gap rather than a loss.
A reschedule costs you nothing. A cancellation costs you a whole slot.
The difference does not happen in the calendar, but in the second after the change.
- 5-15%
- typical drop-out and no-show rate at appointment-based businesses
- < 60 sec.
- from the reschedule to the replacement offer for the old slot
- 0
- calls needed for customers to rebook their own appointment
- 24/7
- rescheduling and refilling run at night and on weekends too
From "I cannot make it" to a refilled slot in four steps
- Schritt 01
One-time link in the reminder
Every appointment reminder by WhatsApp or SMS contains a personal one-time link. No login, no password, no app. One tap opens your own appointment.
- Schritt 02
Pick a new time yourself
The customer only sees the times that truly fit their treatment type and your rules, and picks a new slot. That replaces the call to reception entirely.
- Schritt 03
Old slot opens up at once
The moment the new appointment is set, the old slot goes back into the engine and is marked as refillable. No empty gap in the calendar.
- Schritt 04
Engine refills the slot
The waitlist is ranked, the suitable person automatically receives a WhatsApp or SMS offer. If they accept, the original slot is booked again.
Let customers reschedule online without a slot going to waste
Most tools treat a reschedule like a cancellation plus a new booking: the old appointment disappears, the slot stays empty, nobody hears about it. TerminJet separates the two events. The customer gets their new preferred time, and the freed-up slot becomes a chance for someone else in the same breath.
Self-service does not mean anyone can do anything
Customers reschedule on their own, but always only within the limits you set. You decide by when a reschedule is allowed, how many reschedules per appointment are permitted and what buffer times must sit between two bookings. Anything outside the rules the customer never even sees.
Fewer calls at reception, fewer empty slots
One-time link instead of login
The personal link leads straight to your own appointment. No account, no app, no hurdle. That is exactly why it actually gets used.
The call becomes unnecessary
Rebook your own appointment without calling: reschedules happen around the clock, not only during your opening hours. The phone at reception stays free for what matters more.
Old slot gets refilled
Every reschedule feeds the engine. The freed-up appointment is offered automatically to the suitable person on the waitlist.
On your own domain
The rebooking page runs white-label under your brand and domain, not in someone else's portal. Your customer relationship stays yours.
WhatsApp and SMS
Reminder, reschedule confirmation and replacement offer run where messages really get read, not in the email pile.
Documented consent
Messages only go to contacts with documented consent. PHI is AES-256 encrypted, hosted in the EU at Hetzner.
From the reschedule to the rescued slot
Four steps that run without you lifting a finger, but under your rules and with your approval where you want it.
A customer cannot make Thursday after all
Same event, two worlds. On the left the effort today, on the right with TerminJet.
- The customer calls, but only reaches the hold queue or voicemail.
- Often they cancel completely, because rescheduling is too much hassle.
- The freed-up appointment stays empty and nobody on the waitlist hears about it.
- At the end of the day there is missing revenue that does not come back.
- The customer taps the one-time link in the reminder and picks a new time themselves.
- Their appointment is kept, just moved, and they stay happy.
- The old slot goes straight back into the engine and is offered automatically.
- The suitable person from the waitlist books it, with no call to reception at all.
Common questions about self-service rebooking
How can customers reschedule their appointment online?
Every appointment reminder by WhatsApp or SMS contains a personal one-time link. One tap opens your own appointment, the customer picks a new free time, done. No login, no account, no app.
Can customers really rebook the appointment themselves without calling?
Yes, that is exactly the point. The reschedule runs around the clock through the one-time link, even outside your opening hours. The call to reception is gone completely.
What happens to the freed-up slot?
As soon as the customer has rescheduled, the old slot is automatically marked as refillable. The engine ranks your waitlist and sends the suitable person an offer by WhatsApp or SMS. If they accept, the slot is booked again.
Does this let customers reschedule an unlimited number of times?
No. You set the rules: by when a reschedule is allowed, how often per appointment and which buffer times apply. Times that would fall outside your rules the customer never even sees.
Does this run in a portal like Doctolib or on our own site?
On your own domain. The rebooking page is white-label under your brand, no third-party portal and no commission per booking. Your customer relationship stays entirely with you.
Is this data-protection compliant?
Messages only go to contacts with documented consent. Personal and health data is AES-256 encrypted and hosted in the EU at Hetzner. The process is designed to be GDPR-aware.
Reschedule an appointment yourself, in the demo form
This form is exactly the component that later runs under your domain and feeds the engine directly. Enter a request and see how a reschedule turns into a refillable slot.