Book appointments with a deposit, stop no-show losses in high-no-show sectors
For a session over three hours, a no-show is not an annoyance, it is a lost day. TerminJet collects the deposit at the moment of booking and automatically refills an empty slot from your waitlist. Deposit and recovery together protect exactly the appointments that hurt.
A deposit at booking against no-shows, and the slot fills up again anyway
A deposit lowers the no-show rate, but it does not prevent every loss. Someone who cancels at short notice forfeits the deposit and your chair still sits empty. TerminJet combines both: the deposit filters out non-committal bookings up front, and if someone does cancel, the engine instantly offers the freed-up appointment to a waiting person. That way the slot is not just secured, it is refilled.
Here a no-show does not cost one hour, it costs half a day.
- 5-15%
- typical no-show and loss rate for appointment-based businesses
- 2-6 hrs.
- length of a tattoo or aesthetics session left empty by a no-show
- < 60 sec.
- from cancellation to a replacement offer sent from the waitlist
- 0
- calls needed to refill a freed-up premium slot
From the click to a paid, secured appointment
- Schritt 01
Choose treatment and slot
The client books through the embedded form on your own website. Duration, buffer and price are stored per treatment, from a cover-up to a Botox session.
- Schritt 02
Pay the deposit at booking
The set deposit is due before confirmation. Anyone who does not pay does not block the slot. This filters out non-committal bookings before they take up space in your calendar.
- Schritt 03
Reminder and confirmation
Before the appointment, TerminJet reminds clients automatically by WhatsApp or SMS. The client confirms or reschedules with one click, within your deadlines.
- Schritt 04
On cancellation, recovery kicks in
If someone cancels anyway, the slot is immediately offered to a waiting person. The appointment does not stay empty, and you did not have to call anyone.
A full-day session is cancelled the night before
The same event, two worlds. On the left today's loss, on the right with a deposit and the engine.
- The cancellation arrives in the evening by WhatsApp. No money paid, no protection.
- The entire next day is blocked and now stays empty.
- Nobody calls twelve waiting people at short notice to find a replacement.
- The revenue for the day is gone and will not come back.
- The deposit was due at booking. A short-notice cancellation forfeits it in the studio's favour.
- The cancellation automatically marks the slot as refillable.
- The engine instantly offers the day to the best-matched waiting person.
- If they say yes, the day is booked again, without a single phone call.
This is how booking with a deposit feels for your clients
This is the real intake form that gets embedded on your website and feeds the engine directly. Sign up and we will show you the deposit and recovery flow on a template for your sector, and in the free audit we will work out how much no-show loss can realistically be stopped.
Deposit and recovery, tuned to high-value appointments
Deposit per treatment
A higher deposit for a full-day session, none for a free consultation. You set the amount and the conditions for each treatment type yourself.
Automatic refill
When a slot frees up, TerminJet offers it to the best-matched waiting person by WhatsApp or SMS. The expensive chair does not stay empty.
Fair cancellation rules
A timely cancellation refunds the deposit, a short-notice one does not. Clearly communicated, automatically enforced, no argument at the front desk.
On your own domain
The booking and deposit form runs white-label on your website, not on someone else's portal. No commission per appointment.
WhatsApp reminders
Reminders and confirmations go through the channel your clients actually read. That lowers losses before recovery is even needed.
EU-hosted and encrypted
Data sits with Hetzner in Germany, sensitive details are AES-256 encrypted. GDPR-aware, with documented consent for the waitlist.
Common questions about deposits at booking
How do I require a deposit when booking an appointment?
You decide per treatment type whether and how much deposit is due. When booking through your form, the amount is charged before confirmation. Without payment, the slot is not blocked. We set this up together with you.
Does a deposit really prevent no-shows?
It lowers the no-show rate significantly, because non-committal bookings are filtered out. But it does not prevent every loss. That is why TerminJet combines the deposit at booking with automatic refill from the waitlist, so a slot that goes empty anyway gets filled again.
What happens to the deposit if there is a cancellation?
You decide that through your deadlines. The usual approach is: a timely cancellation refunds the deposit, a short-notice one forfeits it in the studio's favour. TerminJet enforces the rule automatically, so there is no need to argue at the front desk.
How quickly is a cancelled appointment refilled?
As soon as the cancellation is recorded, the slot moves into the recovery state and the first replacement offer usually goes out in under 60 seconds, by WhatsApp or SMS to the best-matched waiting person.
Does this run on my own website or through a portal?
On your own domain. The intake and deposit form is embedded white-label into your website and feeds the engine directly. TerminJet is not a booking portal like Treatwell, there is no commission per appointment.
Is the deposit feature GDPR-compliant?
TerminJet runs EU-hosted with Hetzner in Germany, sensitive data is AES-256 encrypted and the waitlist works only with documented consent. Payment processing runs through a vetted payment provider.