Scheduling for plumbing and heating businesses: book online, replace cancellations automatically
Your customers book maintenance, a heating check or a repair themselves through your website. If someone cancels, TerminJet automatically asks the waitlist and refills the slot. Sanitary, heating and air conditioning appointments plan themselves, instead of being coordinated in the office.
Tailored to sanitary, heating and air conditioning
Heating maintenance, heating check, emergency repair, bathroom site survey, air conditioning service and commissioning come preconfigured as appointment types, each with its own duration and its own travel time buffer.
Property address, system type, year built and photos of the fault come in with the booking. Your technicians set off prepared, instead of discovering on site that the spare part is missing.
Urgent repairs run through their own booking path with shorter windows, plannable maintenance through the regular calendar. No more mixed-up daily schedule.
Sanitary, heating and air conditioning appointments refill themselves
The difference from plain online booking: TerminJet fills cancelled appointments back up. If a customer cancels her heating maintenance or someone misses the site survey, the engine automatically asks your consented waitlist via WhatsApp or SMS. Whoever says yes first gets the slot. Your day stays full, without anyone having to make a call.
Built for everyday life in a plumbing & heating business
Travel time is planned in
Between two jobs there is an automatic travel buffer, 30 minutes by default. Appointments in the same area are bundled, the daily schedule stays realistic, even when a site survey runs long.
Booking around the clock
Customers book their heating check themselves in the evening or at the weekend. Your office is not the bottleneck, and no request is lost because no one could pick up the phone.
Self-service rescheduling
Customers reschedule or cancel themselves up to 24 hours in advance, within your rules. The freed-up slot moves straight into refilling.
Automatic reminders
Before every appointment a reminder goes out via WhatsApp or SMS. That noticeably reduces no-shows for site surveys and maintenance.
White-label on your domain
The booking flow runs in your design on your own business website. No third-party portal, no industry directory, no referral fee per job.
GDPR-compliant, EU-hosted
Operated on German Hetzner servers, personal data AES-256 encrypted, consents documented. It is your own instance, not a shared system.
TerminJet alongside plumbing & heating industry software and the phone
The big plumbing and heating programs are full ERP and trade suites for quotes, jobs and accounting. Strong in the back office, but rarely a modern booking front end for customers. TerminJet does not aim to replace these systems, but to sit in front of them: online booking and automatic refilling.
| TerminJet | Plumbing & Heating ERP suite | Phone & Excel | |
|---|---|---|---|
| Customers book online themselves | Rarely or at extra cost | ||
| Cancellations automatically refilled | |||
| Waitlist via WhatsApp / SMS | |||
| Runs on your own domain | Partly | Not applicable | |
| Quotes, jobs, accounting | No, deliberately not | Manual | |
| Setup handled by an agency | Do it yourself | Not applicable |
A cancelled heating maintenance in the morning
A customer cancels her 10am maintenance appointment at 7:40am. Here is how the morning goes with and without TerminJet.
- The cancellation lands on the answering machine, only heard at 9am
- The office calls through the customer list, three do not pick up
- The slot stays empty, a technician drives half a route for nothing
- In the evening the revenue from that appointment is missing, no one knows exactly why
- The cancellation comes in online, the slot is immediately recognised as free
- The engine automatically asks the waitlist via WhatsApp
- A waiting customer with a broken boiler says yes at 7:52am
- The route stays full, the office made not a single call
Common questions from plumbing & heating businesses
Does TerminJet replace our plumbing & heating industry software?
No. TerminJet is not an ERP for quotes, jobs and accounting. It is the booking front end in front of it: customers book online, cancellations are automatically refilled. You keep your existing back-office software.
Can customers send the system type and photos upfront?
Yes. Property address, system type, year built, a description of the problem and a photo upload are part of the booking flow. That way you assess the effort and the material needed before anyone sets off.
How does refilling cancellations work?
If someone cancels or reschedules, TerminJet recognises the freed-up slot and automatically asks your consented waitlist via WhatsApp or SMS. Whoever says yes first gets the appointment. You set the lead time and order yourself.
Can emergency service be separated from plannable appointments?
Yes. Urgent repairs run through their own booking path with shorter, short-notice windows. Plannable maintenance and site surveys run through the regular calendar with a travel time buffer.
Do we need a portal like an industry directory?
No. TerminJet runs white-label in your design on your own domain. No referral platform, no commission per job. It is your own instance on EU servers.
Who sets all this up?
We do. As a digital agency in Germany we configure the plumbing & heating template with your appointment types, travel zones and rescheduling rules, embed the booking flow into your website and maintain the system on an ongoing basis.
How a customer books a plumbing & heating appointment
This is the same intake that gets embedded on your website. The inputs flow straight into the engine that refills on cancellations. Try a sample booking.