Reduce no-shows, and still win back the slot you lost
First prevent, then catch what slips through: TerminJet reminds your customers about their appointment by WhatsApp and SMS, and if someone does cancel or fail to show, the engine automatically refills the free slot from your waitlist. Pure reminder tools can only manage the first step.
Avoid missed appointments, and close the gap in the calendar
The numbers are given as realistic ranges, not as marketing promises. How strong the effect is for you depends on your industry, lead time and waitlist size.
- 50-75%
- fewer missed appointments through reminders plus refilling
- 5-15%
- typical no-show rate without a reminder system
- 60-90 sec.
- until a cancelled slot is re-offered by WhatsApp
- 0€
- commission per refilled appointment, you pay no booking fee
Reminders that arrive instead of landing in the spam folder
Most no-shows are not deliberate, they are forgetfulness. TerminJet reminds automatically through the channel your customers use anyway, with documented consent per person and channel.
When someone does cancel: slot recovery instead of downtime
A reminder prevents many missed appointments, but not all. This is exactly where pure reminder software stops, and TerminJet begins. If someone cancels or does not show, the engine automatically offers the freed slot to the next suitable person on your consented waitlist.
From the appointment to the refilled slot
- Schritt 01
Appointment booked, reminder runs
Consent is captured at booking. TerminJet reminds automatically by WhatsApp or SMS at the times you set.
- Schritt 02
Confirmed or cancelled
With one tap the customer confirms or cancels the appointment. An early cancellation is worth gold: the slot is filled again right away.
- Schritt 03
Slot is re-offered
If an appointment falls through, the engine checks the waitlist and automatically offers the free slot to the suitable people.
- Schritt 04
Gap closed
The first to accept gets the appointment. The calendar stays full, without anyone on your side having to pick up the phone.
TerminJet versus pure reminder tools and portals
Reminder software reduces no-shows but leaves the free slot empty. Portals fill slots but cost commission and lead your patients onto their own platform. TerminJet does both, on your domain.
| TerminJet | Reminder tool | Portal / marketplace | |
|---|---|---|---|
| Reminder by WhatsApp/SMS | partial | ||
| Automatically refill a free slot | partial | ||
| Runs on your own domain | partial | ||
| No commission per appointment | |||
| EU hosting in Germany | partial | partial | |
| Documented consent (GDPR) | partial | partial |
Built to keep the calendar full
Consented waitlist
Only those who have given consent are contacted. The waitlist is the basis of every refill, cleanly documented.
Rules per appointment type
First consultation, check-up, colouring, inspection: each kind of slot has its own rules for duration, lead time and suitable staff.
WhatsApp and SMS
Reminders and refilling run over the channels with the highest open rates, not over email.
White-label on your domain
Customers see your brand, your domain, your design. No external portal logo, no redirect.
Embedded booking form
The iframe intake form feeds the engine directly: new appointments arrive with consent in the same system.
GDPR and EU hosting
Data on Hetzner in Germany, AES-256 encryption of sensitive data, consent provable at any time.
A reminder saves us the obvious missed appointments. But the difference in monthly revenue comes from the slots that used to simply stay empty and are now refilled automatically.
Common questions about no-shows and slot recovery
How much does TerminJet really lower our no-show rate?
Realistically, businesses see 50 to 75 percent fewer noticeable missed appointments when both steps work together: the reminder reduces forgetfulness, and refilling catches the remaining cancellations. The exact figure depends on your industry, the lead time and the size of your waitlist. In the demo we work it out concretely for your calendar.
What is the difference from a pure reminder app?
A reminder app sends messages and hopes that fewer people forget. If someone cancels anyway, the slot stays empty. TerminJet goes a step further and automatically offers the freed appointment to the next suitable person on your waitlist. Pure reminder tools cannot deliver that second step.
How does consent for WhatsApp and SMS work?
Consent is captured and documented at booking, per person and per channel. Only those who have agreed are contacted. The consent is provable at any time and can be withdrawn, set up in line with GDPR.
Do we need a portal like Doctolib or Treatwell for this?
No. TerminJet runs as your own instance on your domain, not as a shared marketplace. Your customers stay with your brand, and you pay no commission per referred or refilled appointment.
Where is our data stored?
On servers at Hetzner in Germany, within the EU. Sensitive data is encrypted with AES-256. It is your own instance, not a shared SaaS account.
How quickly are we ready to go?
We set TerminJet up for you, including the industry template, appointment types and rules for refilling. Depending on the plan, this ranges from a lean launch variant to a fully managed solution. We clarify the right scope in the audit.
How the booking form feels for your customers
The embedded intake form feeds the engine directly: every entry arrives with consent and can take part in slot recovery. Give it a try.