Every cancelled workshop appointment is a lost billable hour. Win it back.
10 to 15 percent of appointments fall through or get cancelled at short notice, and the lift bay sits empty. TerminJet helps you reduce no-shows in your workshop and automatically refills open appointments from a waitlist via WhatsApp or SMS, before the slot is lost.
An unused bay hour never comes back.
An appointment that falls through and is not refilled is capacity you can never sell again. During tyre-change season, that adds up fast.
- 10-15%
- of workshop appointments fall through, are cancelled at short notice, or no one shows up
- < 60 sec.
- from cancellation to a replacement offer sent to the waitlist
- 24/7
- recovery keeps running in the evening, at weekends and overnight
- 0
- calls needed to refill a lift bay that has come free
From cancelled appointment to a busy bay
- Schritt 01
Detect the cancellation
When a customer cancels or fails to show, TerminJet automatically marks the workshop appointment as free and starts recovery. Your service advisors do not have to report anything or call anyone.
- Schritt 02
Rank the waitlist
The engine searches your consented waitlist for matching customers, by service type, the lift or test rig needed, waiting time and reliability. The best match rises to the top.
- Schritt 03
Offer via WhatsApp/SMS
The right person immediately gets a short offer: a tyre-change appointment is open tomorrow at 9:30. If they do not reply, the next person moves up automatically.
- Schritt 04
Slot booked, bay busy
Once someone accepts, the appointment is firmly assigned and the slot is saved. The billable hour stays in the shop instead of being lost.
A customer cancels the 8 o'clock appointment at short notice
The same event, two workshops. On the left today's effort, on the right with TerminJet.
- The cancellation lands at the counter, the lift bay is empty for three hours from 8 o'clock.
- Someone would now have to work through the waitlist on paper slips and call one person after another.
- The service desk is swamped, no one gets to it. The slot stays empty.
- Customers who urgently wanted an earlier appointment never hear about it.
- The cancellation marks the slot as free automatically and starts recovery right away.
- The engine ranks the waitlist by service type, the right bay and waiting time.
- The best person gets a WhatsApp offer for the slot in under a minute.
- They accept, the workshop appointment is reassigned, without a single call.
Refill open workshop appointments automatically, not just take bookings
Any tool can take a booking. The difference is what happens after a cancellation. TerminJet keeps a consented waitlist and refills cancelled slots from that list, rule-based, traceable and under your control.
Logic that fits the workshop's daily routine
Reminders cut no-shows in advance
Automatic reminders by email and WhatsApp one to two days before the appointment reduce no-shows before they happen, with the option to reply right in the chat.
Reschedule instead of cancel
If a customer can't make it, they reschedule the workshop appointment themselves within your rules. Often the revenue stays in the shop entirely, rather than falling through.
Resources factored in
Lift, test rig and diagnostic tool are mapped as resources. A slot is only offered to people on the waitlist whose service fits the resource that has come free.
Seasonal capacity for tyre changes
For the tyre-change and inspection peak, you open up more slots on purpose and fill cancellations from a then especially long waitlist. Afterwards you throttle back.
You keep the final decision
The engine suggests, you decide. Nothing is sent without the rules you have approved. Your team sees every step in the history and can step in at any time.
White-label on your website
Booking, waitlist and recovery run white-label on your shop's own domain. No external portal, no referral commission, no platform dependency.
Frequently asked questions
How does TerminJet help reduce no-shows in my workshop?
In two ways. First, preventively: automatic reminders by WhatsApp and email cut no-shows. Second, after the fact: if an appointment falls through anyway, TerminJet automatically refills the open slot from the waitlist instead of leaving the bay empty.
Where does the waitlist used for refilling come from?
From your own contacts. Customers who want an earlier or short-notice appointment sign up in your booking flow and give their consent for messages. Only these consented contacts receive recovery offers.
What happens if no one responds to an offer?
The offer expires after an adjustable deadline, and the next matching person on the waitlist moves up automatically. That way no freed-up slot is left sitting while someone at the counter has to take action.
Does the offer also match the bay or service needed?
Yes. Lift, test rig and diagnostic tool are stored as resources. A freed-up tyre-change slot is only offered to people on the waitlist whose service fits that resource and time window.
Does TerminJet send messages to my customers automatically?
Only within the scope you approve, and only to contacts with documented consent. You can keep every step manual or automate it. The engine suggests, the authority stays with you.
Who sets this up?
TerminJet is built and supported by a digital agency in Germany. We configure recovery rules, resources and texts, integrate the booking white-label into your website, and set up branding and custom adjustments on request. EU/Hetzner hosting, GDPR-conscious.
See how many bay hours you lose each month
Sign up and we'll show recovery on the auto-repair template and work out in a free audit how many cancelled workshop appointments you can realistically win back.