Online service intake for car dealerships: web bookings straight into workshop planning
Customers book an inspection, roadworthiness test or tyre change on your own dealership website. Vehicle data comes in ahead of time, appointments land directly in workshop planning, and cancelled service slots are automatically refilled from a waitlist.
The service intake template for car dealerships
TerminJet runs on a preconfigured template for dealership aftersales. Every service is set up as its own appointment type with a realistic time requirement and the right resources, so owners book exactly what your workshop actually handles.
Dealership workshop planning with online booking instead of a phone list
Every service appointment booked online lands in your workshop planning with the right time requirement. Lifts, the roadworthiness test bay and service advisors are set up as resources, so no double bookings occur and intake does not collapse at eight in the morning during peak hours.
Built for the reality of aftersales
Vehicle intake before the appointment
Number plate, model, first registration, mileage and the requested service come with the booking. The workshop plans parts and capacity before the vehicle pulls onto the lot.
Auto-refill of cancelled slots
If someone cancels an inspection the day before, TerminJet automatically asks the next person on the waitlist via WhatsApp or SMS. The slot does not stay empty.
Reminders against no-shows
An automatic reminder with the appointment, address and documents to bring lowers no-show vehicles and empty lift time.
Self-service rescheduling within your rules
Owners reschedule or cancel up to a deadline you set, on their own. That takes load off service intake and makes freed-up slots bookable again right away.
White-label on your brand
The entire booking flow runs in your dealership's design on your own domain. No third-party portal, no marketplace, no commission on your service customers.
GDPR-compliant and hosted in Germany
Your own instance, EU hosting at Hetzner, documented consent for the waitlist and notifications. Vehicle and contact data stays in Germany.
How an online booking flows into your workshop planning
The embedded booking flow on your website feeds the engine directly. Data, reminders and refilling run without any manual typing.
What actually changes
Tyre season, three service advisors, the phone ringing non-stop. Here is what the difference looks like day to day.
- Appointments are entered by phone into an Excel or paper list
- Vehicle data is missing, parts are only ordered at intake
- A cancellation the day before leaves an empty lift that no one reassigns
- No-shows only surface when the vehicle fails to arrive
- Advisors are stuck on the phone instead of on the car
- Customers book online around the clock, the appointment goes straight into the plan
- Number plate, mileage and service are available ahead of time, parts are ordered
- A cancellation is automatically refilled from the waitlist via WhatsApp
- Reminders lower no-shows and empty lift time
- Intake makes fewer calls and works through the planned sequence
Common questions about online service intake
Do the online appointments land directly in our workshop planning?
Yes. Every booked appointment comes into the plan with the set time requirement and the right resources like a lift, test bay and service advisor. No one types appointments in.
What happens when a service appointment is cancelled?
TerminJet automatically asks the next person on the consented waitlist via WhatsApp or SMS. That way the freed-up slot is refilled instead of staying empty.
Can we represent different services with different effort?
Yes. Service intake, inspection, roadworthiness test, oil change and tyre change get their own time requirements and resources. For seasonal peaks you unlock more service slots on demand.
Does this run through a portal like an industry platform?
No. TerminJet is white-label and runs in your brand design on your own dealership domain. No third-party marketplace, no forced portal, no commission on your service customers.
Is this GDPR-compliant and where is the data held?
You get your own instance, hosted in Germany at Hetzner with AES-256 encryption. Waitlist and notifications run with documented consent.
Who sets the system up?
We do. As a digital agency in Germany we configure the service intake template, build the booking flow into your website, and continuously support workshop planning and recovery rules.
How your customers book a service appointment
This sample form is the same embedded flow that would run on your dealership website and feed workshop planning. Try a booking.