Reduce no-show rates at your practice and refill the empty chair right away
5 to 20 percent of your appointments fall through without anyone cancelling. A reminder alone does not win the slot back. TerminJet detects the cancellation or the no-show and automatically offers the freed-up appointment to the next suitable person on your waitlist, by WhatsApp or SMS, before the morning is over.
Every empty chair is revenue that does not come back
A missed appointment cannot be made up, the time is gone. We run these numbers against your real appointments in the free audit.
- 5-20%
- typical no-show and cancellation rate at medical practices
- < 60 sec.
- from the cancellation to the replacement offer being sent
- 24/7
- the engine refills slots, including evenings and weekends
- 0
- calls needed to refill a freed-up slot
Reminding reduces no-shows. Refilling saves the revenue.
Reminders by SMS or WhatsApp reduce no-shows, that is the first step and TerminJet takes it too. But when an appointment still falls through or is cancelled at short notice, a reminder no longer helps. This is exactly where the engine comes in: it detects the gap and fills it from your consented waitlist, instead of leaving the chair empty.
From empty chair to refilled appointment in four steps
- Schritt 01
Try the live demo
You request a demo and give us your key figures in a short form. From that we look at your real numbers: how high the no-show rate is, which appointment types are hit hardest, how much revenue is left on the table each month. You get a concrete assessment, not a sales pitch.
- Schritt 02
Template configured to your practice
We set up appointment types, reminder deadlines and recovery rules around your real workflow, such as shorter deadlines for acute consultations and longer ones for preventive care. The waitlist is built with documented consent.
- Schritt 03
Reminder plus automatic refilling
Patients receive reminders that lower the no-show rate. If an appointment still falls through, the replacement offer goes to the next suitable person on the waitlist in under a minute.
- Schritt 04
Supported and continuously optimised from Germany
We measure utilisation and recovery rate, fine-tune deadlines and rules, and report how many slots were actually won back. Setup and optimisation are part of it.
Cutting appointment losses at the practice: a reminder alone is not enough
Many tools send a reminder and stop there. They do not take the decisive step, refilling the freed-up slot. That is exactly where the repeatable revenue lies.
| TerminJet | Plain reminder tool | Portal / marketplace | |
|---|---|---|---|
| Appointment reminder by WhatsApp / SMS | |||
| Refill a free slot automatically | |||
| Consented waitlist, ranked by urgency | |||
| Runs on your own practice domain | partly | ||
| Commission per appointment | |||
| Hosting in Germany, PHI encrypted | unclear | unclear | |
| Setup and optimisation by an agency in Germany |
The 9 a.m. appointment cancels at 8:40 a.m.
The same event, two worlds. On the left today's workflow, on the right with TerminJet.
- The cancellation lands in the calendar, the slot stays empty.
- Nobody at reception has time to phone through the waitlist.
- The 9 a.m. chair stays empty, the revenue is gone.
- Patients who have been waiting never learn that something opened up.
- TerminJet detects the cancellation at once and checks the waitlist.
- The next suitable person gets the 9 a.m. offer by WhatsApp.
- They confirm with a tap, the slot is refilled, no call needed.
- Reception only sees the confirmation and keeps working undisturbed.
Common questions about no-show rates
How much can the no-show rate realistically be reduced?
Reminders noticeably lower no-shows, the bigger lever is the automatic refilling of the slots that still free up. Instead of fixed promises, we run the numbers against your real appointments in the free audit and show how much can realistically be won back at your practice.
Is this just another reminder tool?
No. TerminJet reminds too, but the core is the engine that automatically refills a missed or cancelled appointment from your waitlist. Plain reminder tools do not take the step that saves the revenue.
How does the waitlist work in a privacy-compliant way?
Patients only join the waitlist with documented consent and are contacted exclusively on the channels they have chosen. Sensitive data is AES-256 encrypted, hosting is in Germany, and the flow runs GDPR-aware.
Do we keep control over the refilling?
Yes. You set the rules, such as which appointment types get refilled and which deadlines apply. If you wish, the patient confirms the offer themselves with a tap, and the practice keeps the final decision.
Does this replace a portal like Doctolib or Jameda?
It is deliberately not a portal. The entire flow runs white-label on your own practice domain, without a marketplace and without a commission per appointment. Patients book directly with you, not in a directory alongside the competition.
How quickly is it set up?
We start with the ready-made medical practice template and adapt appointment types, deadlines and recovery rules to your workflow. You get a ready-to-use system instead of an empty toolkit, supported by an agency in Germany.
See how many slots your practice can win back
Sign up. We show the recovery on a medical practice template and run the free audit to calculate how much revenue can realistically be refilled each month at your no-show rate.