cituro alternative: a reschedule-first system that does not just book the slot but wins it back
cituro reliably takes online appointments. TerminJet goes one step further: when an appointment falls through, the engine automatically refills the open slot from a waitlist via WhatsApp or SMS. Set up by an agency, white-label on your own domain.
cituro and TerminJet in a direct comparison
cituro is a solid online appointment booking tool. The difference lies in what happens after the booking: with TerminJet, automatically refilling cancelled appointments is not a side feature, it is the product.
| TerminJet | cituro | |
|---|---|---|
| Online appointment booking | ||
| Automatic refill of open slots | Core function of the engine | Waitlist as an add-on, manual |
| Recovery channel | WhatsApp & SMS, with consent | primarily email |
| White-label on your own domain | Provider branding visible | |
| Setup | Done-for-you by an agency | Configure it yourself |
| Hosting | EU / Hetzner, AES-256 | Provider cloud |
| Commission per appointment |
A guided waitlist becomes a self-filling engine
In most systems the waitlist is a list someone has to work through by hand. When a patient or customer cancels at 8:40 in the morning, reception ideally calls a few people and hopes someone can make it at short notice. TerminJet turns this around: the freed-up slot is sent immediately to matching people on the waitlist, the first to say yes gets it, and the calendar closes the gap with no manual phone calls.
Reschedule-first instead of just booking
Automatic slot refill
Open slots from a cancellation or no-show are refilled from the waitlist without a single phone call. That is the core, not a checkbox in the settings.
WhatsApp & SMS with consent
Recovery requests and reminders run over the channels people respond to quickly. Every consent is documented.
White-label on your domain
Booking and recovery run under your name on your own domain, not in someone else's portal. Your patients, your brand.
Set up for you
An agency sets up templates, branding and the recovery rules for your industry. You do not have to configure anything yourself.
EU hosting & AES-256
Data sits on EU servers at Hetzner, personal data is AES-256 encrypted. Set up with GDPR in mind.
Your own instance, no commission
You get your own instance instead of a shared portal and pay no commission per appointment placed.
A cancellation at 8:40, an appointment at 10:00
This is what the difference looks like on an ordinary day, whether you run a practice, a salon, a car workshop or a law firm.
- Patient cancels the 10:00 appointment by email
- The email is not read until 9:30
- Reception calls two or three people on the side
- No one can make it at such short notice, the slot stays empty
- An hour of practitioner time is lost for good
- The cancellation triggers the refill immediately
- Matching people on the waitlist are offered the slot via WhatsApp
- The first to say yes gets the appointment automatically
- The calendar is full again by 8:45
- No lost hour, no phone marathon at reception
The open slot is the real problem
Booking software does not prevent cancellations. What matters is how fast the gap gets filled again.
- 5-15%
- more used slots per week, realistically
- 0
- calls needed to refill a slot
- AES-256
- encryption of personal data
- 100%
- EU hosting at Hetzner
Three ways, depending on how much the agency takes on
cituro you book as a tool and set it up yourself. With TerminJet you decide how much done-for-you you want. Start gets you going fast with no customization, Pro/Multi means the agency tailors branding and the recovery engine to your industry, and Scale additionally takes on bespoke adjustments and ongoing development entirely for you.
Common questions about switching from cituro
Is TerminJet really a cituro alternative or something else?
Both. TerminJet covers the online appointment booking you know from cituro. The difference: automatically refilling cancelled appointments is the actual product with TerminJet, not an add-on. If your main goal is to fill the open slot again, you gain by switching.
What exactly does the automatic refill do?
As soon as an appointment is cancelled or a no-show occurs, the engine automatically offers the freed-up slot to matching people on the waitlist via WhatsApp or SMS. The first to say yes gets the appointment. No one at reception has to make calls for it.
Does this run on my own domain?
Yes. TerminJet runs white-label as your own instance on your domain, not in someone else's portal like Doctolib or Treatwell. Your patients or customers book under your name.
Do I have to set this up myself?
No. An agency sets up templates, branding and the recovery rules for your industry. That is exactly what sets the Pro and Agency-Managed plans apart from software you configure yourself.
What about GDPR and data protection?
TerminJet is hosted in the EU at Hetzner, personal data is AES-256 encrypted. WhatsApp and SMS messages only go to people on the waitlist whose consent is documented.
Is there a commission per appointment?
No. TerminJet is your own instance, not a placement portal. There is no commission per booked or refilled appointment.
See how an open slot comes back
Enter a sample booking. This exact form feeds the engine that detects cancellations and refills the slot.