Online booking for veterinary practices, fill no-show slots automatically from the waitlist
TerminJet is online booking software for veterinary practices that runs white-label on your own domain. When a vaccination, neutering or check-up drops out at short notice, the engine offers the free slot to the waitlist automatically and reminds clients via WhatsApp or SMS with documented consent.
Every empty slot is revenue that does not come back
Veterinary practices run on a tight schedule. A missed appointment can rarely be refilled by hand on the same day. The numbers are honest ranges, not promises.
- 5-15%
- of appointments, depending on the practice, end up as a no-show or a last-minute cancellation
- 10-30 min
- of phone time a day just to manually call around for free slots
- < 60 sec
- until the freed-up slot is offered to the waitlist
- 0 %
- commission per appointment, you pay only for the software, not for each patient
The slot recovery engine fills gaps while you treat patients
When a pet owner cancels a check-up or fails to show, the gap in a tightly booked surgery and consultation schedule is costly. TerminJet detects the free time automatically and offers it to the right waitlist, instead of your front-desk team working through the records.
How refilling works in your practice
- Schritt 01
Cancellation or no-show is detected
Whether the pet owner cancels online themselves or simply does not show up and your team cancels the appointment: TerminJet registers the freed-up time at once and knows the matching appointment type.
- Schritt 02
The right waitlist is contacted
The engine selects pet owners whose requested treatment fits the slot and sends a request via WhatsApp or SMS. Only those who have consented in advance are contacted.
- Schritt 03
The first to confirm gets the appointment
Whoever confirms first gets the slot booked automatically and a confirmation. The gap closes without anyone at the front desk picking up the phone.
- Schritt 04
A reminder lowers the next no-show
Before the appointment, the system reminds clients automatically via WhatsApp or SMS. Pet owners can reschedule with one click before the slot goes unused.
More than a booking form: the veterinary template
The real appointment types of your practice
Vaccination, check-up, neutering, dental treatment, pre-surgery consultation or emergency clinic each have their own duration and rules. Pet owners book the right appointment type instead of a generic slot.
Intake questions instead of mis-bookings
Before a slot is assigned, the template briefly clarifies the type of animal and the concern. That way surgery does not land in a 10-minute slot and the daily schedule stays clean.
WhatsApp and SMS reminders
Automatic reminders with documented consent noticeably reduce no-shows. Pet owners confirm, reschedule or cancel with one click.
Several practitioners, one flow
Pet owners book their preferred vet or the next free appointment. Multiple practitioners and locations can be mapped cleanly.
On your own domain
The booking and rescheduling flow runs white-label in your design on your practice website. No portal, no directory, no competitors alongside you.
GDPR-aware and EU-hosted
Pet owner and patient data sit encrypted on servers in the EU (Hetzner). Consents for WhatsApp and SMS are documented and kept on file.
The difference on one concrete day
A check-up at 2:30 pm is cancelled at short notice in the morning, a neutering at 11:00 am does not show. Here is how the day looks with and without TerminJet.
- The cancellation ends up on a sticky note at the front desk
- No one has time to phone through the waitlist
- The 2:30 slot stays empty, the vet waits
- The 11:00 no-show is only noticed once it is too late
- Two unused slots, no revenue, a frustrated team
- The online cancellation triggers refilling at once
- Waiting pet owners are offered the free time via WhatsApp
- Within minutes the 2:30 slot is booked again
- The reminder the day before would likely have prevented the 11:00 no-show
- The front desk serves people at the counter, not the phone
Why not just a booking portal?
Booking portals bring reach, but they put your practice next to the competition and do not refill slots on their own. TerminJet works on your own domain and closes the gaps automatically.
| TerminJet | Booking portal | Standard booking tool | |
|---|---|---|---|
| Runs on your own domain | |||
| Refill no-show slots automatically from the waitlist | |||
| WhatsApp/SMS reminder with documented consent | Partly | Partly | |
| No commission per appointment | |||
| Hosting in the EU | Varies | Varies | |
| Set up by an agency around your workflow |
See the veterinary booking in action
This is the same intake form that feeds the engine in your practice. Book a sample appointment and experience how routing, reminders and refilling work together.
Frequently asked questions
How exactly are no-show slots refilled?
When an appointment drops out, TerminJet detects the free time and the matching appointment type. The engine offers the slot to waiting pet owners automatically via WhatsApp or SMS. Whoever confirms first gets the appointment booked, without any phoning at the front desk.
Is this GDPR-compliant, especially with WhatsApp and SMS?
Only pet owners who have consented in advance are contacted, and that consent is documented and kept on file. Data sits encrypted on servers in the EU at Hetzner. As a German agency, we support you with the data-protection-compliant setup of texts and notices.
Does this run on our own practice website?
Yes. The booking and rescheduling flow runs white-label in your design on your own domain. It is deliberately not a portal or directory where your practice stands next to the competition.
Can we map different appointment types and durations?
Yes. Vaccination, check-up, neutering, dental treatment or emergency clinic each have their own duration and rules. Through intake questions, the template guides pet owners to the right appointment type so that surgery does not land in a short slot.
Do we pay a commission per appointment?
No. You pay for the software, not for each individual patient. On the Start plan you launch without customisation, on Pro we adapt branding and the engine to your workflow, on Scale we additionally take on tracking and optimisation.
How much effort is the setup for us?
Low. We start with the ready-made veterinary template and configure practitioners, appointment types and rules to match your real workflow. You get a ready-to-use system instead of an empty toolkit.