Online appointment booking for physiotherapy, reschedule-first instead of just a calendar
Most booking systems take appointments and stop there. TerminJet automatically refills cancelled treatments from your waitlist, by WhatsApp or SMS, with consent. Online booking runs white-label on your own practice website, not on a third-party portal.
Booking is solved. The gap is the no-shows.
Almost every tool can handle online booking by now. What makes the difference to practice revenue is what happens after a cancellation, and that is exactly where TerminJet comes in.
- 5-15%
- of treatment appointments are cancelled at short notice or missed, depending on the practice
- < 60 sec.
- after a slot opens up, the first request goes out to the waitlist
- 0
- calls needed to refill an appointment that has come free
- 24/7
- bookable and refillable, even when the front desk is long closed
A generic calendar takes the appointment. TerminJet brings it back.
With a plain booking calendar, the slot stays empty as soon as someone cancels, until the team makes calls or no one notices at all. TerminJet spots the freed-up treatment immediately and automatically asks the next suitable person from your waitlist. The first to say yes gets the appointment, everyone else gets word that it is gone.
Not just any calendar, a booking system with physio logic
Real appointment types
Initial assessment, exercise therapy, manual therapy, lymphatic drainage, rehab sport, each treatment type with its own duration instead of a one-size-fits-all slot.
Room and therapist together
An appointment is only offered when the therapist and the treatment room are free at the same time. No double booking, no booking without a room.
Treatment series and prescriptions
Exercise therapy rarely comes as a single appointment. TerminJet sets up complete series with fixed times and buffer minutes as one unit.
Reschedule yourself instead of calling
Patients reschedule or cancel within your rules themselves, up to 24 hours in advance. That takes pressure off the front desk and triggers the backfill at the same time.
Reminders by WhatsApp and email
Automatic reminders cut the no-show rate before it happens. Confirm or cancel with one click.
White-label on your domain
Booking and rescheduling run in your practice design on your own website. Patients stay with you, not on a marketplace.
TerminJet vs. generic booking software (cituro, eTermin, studiolution)
cituro, eTermin and studiolution are solid booking calendars and work well for plain online booking. The difference shows the moment an appointment falls through and the question becomes who owns the patients and the brand.
| TerminJet | Generic booking calendar | |
|---|---|---|
| Online appointment booking | ||
| Automatically refill cancelled appointments from the waitlist | rare or only as a simple list | |
| Backfill by WhatsApp and SMS with consent | ||
| Runs on your own domain (white-label) | usually a provider subdomain | |
| Your own instance instead of a shared tenant | ||
| Hosting location | Germany (Hetzner) | often unclear / third countries |
| Setup and customisation by an agency | included, done-for-you | self-configuration in the login |
| Commission per booking | none | none |
From the physio template to booking on your website
- Schritt 01
Adopt the template
You start with the ready-made physio template: appointment types from initial assessment to rehab sport, room logic, buffer times and backfill rules are already in place.
- Schritt 02
Adapt it to your practice
We adapt appointment types, rooms, therapists, deadlines and the wording to your everyday work, together, not as a DIY login.
- Schritt 03
Embed it in your website
The embedded booking form goes white-label onto your practice website and feeds the engine directly. Rescheduling and cancelling included.
- Schritt 04
Backfill and optimise
From day one, TerminJet fills freed-up slots from the waitlist. On request, we take care of branding, integrations and bespoke adjustments for local search queries.
The 8 am exercise therapy session falls through, what happens then?
The difference is not the booking. The difference is the half hour after the cancellation.
- Patient cancels at 7:10 am on the answering machine
- The 8 am slot stays empty, no one notices in time
- The front desk works through the list later and barely reaches anyone
- The treatment room and the therapist hour are lost, revenue included
- The cancellation marks the 8 am slot as refillable straight away
- Suitable people on the waitlist automatically get a WhatsApp with the free appointment
- The first to say yes gets the slot, the others get word that it is gone
- The appointment is filled again before the front desk even starts
Common questions about online appointment booking for physiotherapy
Does the booking really run on my own website?
Yes. The booking form is embedded white-label into your practice website and runs under your domain in your practice design. Patients never leave your site and never end up on a third-party portal.
How does TerminJet differ from cituro, eTermin or studiolution?
These tools are good booking calendars. TerminJet goes a step further: cancelled treatments are automatically refilled from a consent-based waitlist by WhatsApp or SMS, everything runs on your own domain and in your own instance, and a German agency handles the setup.
Can patients reschedule appointments online themselves?
Yes, within your rules. Rescheduling and cancelling are possible online up to 24 hours before the treatment appointment. A cancellation also triggers the automatic backfill of the slot.
What happens if no one from the waitlist responds?
Then the appointment stays openly bookable as before, you lose nothing. In practice, though, someone usually says yes quickly, because many patients are flexible at short notice.
Is patient data secure and GDPR-compliant?
The data is held in Germany (Hetzner), sensitive health data is encrypted with AES-256, and consents for WhatsApp or SMS messages are documented. It is your own instance, not a shared tenant.
Do I have to configure the system myself?
No. A digital agency in Germany sets up the physio template, adapts appointment types, rooms and rules to your practice, and embeds the form into your website. You configure nothing on your own in the login.
Try out your physio practice's booking form
This is how online booking feels for your patients, and these very entries feed the Recovery engine directly. Sign up and we will show the backfill on a physio template.