WhatsApp appointment reminders for your medical practice that pass on freed slots right away.
Appointment reminders by WhatsApp to your patients, automatically and with documented opt-in. If someone still does not show up or cancels, TerminJet refills the freed slot instantly from your waitlist instead of leaving it empty.
A message that actually gets read prevents the empty slot.
SMS and email get lost. WhatsApp lands where your patients already look every day, and that shifts the numbers noticeably.
- ~100%
- open rate of WhatsApp messages, far above email and SMS
- up to 30%
- fewer non-attendances with automatic reminders and opt-in
- 5-15%
- typical drop-out and no-show rate in appointment-based practices
- < 60 sec.
- from cancellation to a replacement offer sent to the waitlist
From the reminder to the refilled appointment
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The reminder goes out automatically
One to two days before the appointment, your patient receives a short WhatsApp reminder with date, time and clinician. It is sent only to contacts with documented opt-in, and if the opt-in is missing, the reminder goes out by SMS.
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The patient confirms or cancels, right in the chat
Instead of calling the practice, the patient replies with a yes or a cancellation directly in the message. Your front desk sees the status immediately, without anyone picking up the phone.
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If someone cancels, the slot opens up
A cancellation the night before automatically marks the appointment as refillable. This is exactly where a pure reminder tool stops and TerminJet begins.
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The engine refills from the waitlist
The next suitable person on your waitlist is offered the slot by WhatsApp. A yes books it. No response, and the next person automatically moves up, until the appointment is full again.
A WhatsApp appointment reminder to patients is only the trigger, not the goal
Pure reminder tools reduce no-shows, but when a reminder leads to a cancellation, the slot still stays empty. TerminJet uses exactly this moment: the cancellation is the starting signal for the automatic refill. So a cancelled check-up on a Wednesday morning becomes not a loss but a new appointment for someone who was already waiting for an earlier spot.
Reminders that fit how a practice actually runs
Automatic by appointment type
A screening needs a different lead time than an acute consultation. The reminder timing and text can be set per appointment type, instead of using one template for everything.
Reply right in the chat
Patients confirm, cancel or ask to reschedule with a short reply. The result lands in the calendar immediately, without a call to the front desk.
WhatsApp with SMS fallback
If there is no WhatsApp opt-in for a patient, the reminder goes out automatically by SMS. No one is forgotten just because the channel is missing.
Only with documented opt-in
Every message goes solely to contacts with verifiable consent under GDPR. The opt-in is recorded, and the patient can object at any time.
Automatic refill
When a reminder leads to a cancellation, the engine offers the slot to the waitlist. That is exactly what sets TerminJet apart from pure reminder services.
On your own domain
Reminder, booking and rescheduling run white-label under your practice name, not through an external portal. Data sits on EU servers in Germany.
Pure reminder tool vs. TerminJet
Sending a reminder is something any tool can do. The difference shows on the appointment that gets cancelled despite the reminder.
| TerminJet | Pure reminder tool | |
|---|---|---|
| WhatsApp reminder with opt-in | ||
| Reply right in the chat | partly | |
| Refill a freed slot automatically | ||
| Rank the waitlist and offer the slot | ||
| Runs on your own domain | rarely | |
| EU hosting in Germany | often unclear | |
| Setup by an agency in Germany |
Frequently asked questions
Are we even allowed to send appointment reminders by WhatsApp?
Yes, if the patient has consented beforehand. TerminJet sends only to contacts with documented opt-in, records the consent and allows withdrawal at any time. If there is no WhatsApp opt-in, the reminder goes out by SMS.
How much do reminders reduce non-attendance?
In practice, up to around 30 percent fewer no-shows is realistic, because WhatsApp is opened almost completely and patients confirm or cancel directly in the chat. The exact effect depends on specialty and patient mix, which we work out in the audit.
What happens to an appointment that gets cancelled despite the reminder?
This is exactly where the difference to pure reminder tools lies. The cancellation automatically marks the slot as refillable, and the engine offers it by WhatsApp to the right person on your waitlist, until the appointment is full again.
Does this work for video consultations and multiple clinicians too?
Yes. The video consultation is its own appointment type with its own reminder and its own link. Multiple doctors as well as medical centre locations can be represented, and the reminder points to the right clinician each time.
Do we need a new practice website for this?
No. Reminder, booking and refill are embedded white-label into your existing website and run under your domain. If you are planning a relaunch anyway, the supporting agency takes care of it.
How much effort is the setup?
Low. We start with the ready-made medical practice template and set reminder timings, texts and refill rules to your workflow. You get a ready-to-use system, not an empty toolkit.
Run the numbers on WhatsApp reminders and refill for your practice
Sign up. We show the reminder and the automatic refill on the medical practice template and work out in the free audit how many no-shows and empty slots you can realistically avoid.