100-200 calls a day? Take the pressure off your front desk with self-service appointments
Most calls to your practice are about appointments: booking, rescheduling, cancelling. TerminJet moves exactly that to your own website. Patients book and reschedule themselves, and your staff win back the morning.
Your staff spend the morning on the phone, not with the patients in front of them.
- 100-200 calls
- a day is nothing unusual for a busy family practice
- approx. 60%
- of calls are about appointments: booking, rescheduling, cancelling
- 24/7
- patients book online, including evenings and weekends
- 0
- extra software logins for your team, the flow runs on your own site
Freeing up staff means: appointment scheduling online, not just as an add-on
A plain booking form takes little off the front desk if rescheduling and cancelling still go through the phone. TerminJet moves both directions: patients book, reschedule and cancel themselves, each within the rules you set. These are exactly the routine tasks that keep the phone ringing all morning.
The calls TerminJet takes off your front desk
Book an appointment
Acute consultation, check-up, follow-up, vaccination, lab or video consultation. Patients choose the appointment type and a free slot directly on your site, instead of calling during opening hours.
Reschedule an appointment
Rescheduling is the most common call and the most pointless one. Patients rebook themselves, within your deadlines and buffer times. The front desk no longer has to search the calendar.
Cancel an appointment
A cancellation online beats a no-show. When someone cancels, the slot is freed immediately and can be refilled automatically from the waitlist, without anyone picking up the phone.
Reminders in advance
Automatic reminders by WhatsApp or SMS reduce no-shows before they happen. That saves the follow-up calls your staff would otherwise make.
Routing by reason for visit
The logic guides patients to the right appointment type and the matching free times. Fewer questions, fewer misrouted appointments, fewer correction calls.
Multiple providers, one flow
Preferred doctor or the next free appointment in the practice. In a group practice, locations and providers can be mapped cleanly, without the front desk having to coordinate.
A Monday morning at the front desk
The same morning, two worlds. On the left, today's phone stress, on the right, with TerminJet on your practice site.
- The phone rings non-stop from 8am, and the queue at the counter grows.
- The staff juggle callers, patients in the room and the fax machine all at once.
- Reschedules and cancellations each cost a few minutes of calendar searching.
- Cancelled slots stay empty because no one has time to call down the waitlist.
- Routine appointments were booked online overnight, so the phone is quieter.
- Patients handle reschedules and cancellations themselves, and the staff only see the result.
- Anyone who truly needs advice gets through right away, instead of waiting on hold.
- When an appointment drops out, the engine refills it automatically from the waitlist.
With a shortage of skilled staff, the most expensive minute is the one a staff member spends rescheduling an appointment the patient could have booked herself in ten seconds.
Frequently asked questions
How much does online booking really take off the front desk?
Most practice calls are about appointments. When booking, rescheduling and cancelling run online, exactly that share disappears from the queue. How much it adds up to for you, we work out against your real numbers in the free audit, with no promises out of thin air.
Does this replace our practice software or a portal like Doctolib?
No. TerminJet is the white-label booking and waitlist layer on your own website, with no portal lock-in and no marketplace. Patients book directly with you, not in a directory alongside the competition. Your practice management system stays where it is.
What if older patients prefer to call?
The phone stays. This is not about banning calls, but about taking the routine ones off the line. Anyone who really wants or needs to call gets through faster, because the line is not blocked by reschedules.
Are cancelled appointments filled again?
Yes. When someone cancels, the TerminJet engine sets the slot to free and offers it to the waitlist by WhatsApp or SMS, only to contacts with documented consent. That way a cancellation does not become an empty slot or a phone call for your staff.
Is this GDPR-compliant and secure enough for a practice?
The flow runs on your own domain, hosted in the EU with Hetzner in Germany, with AES-256 encryption of sensitive data and a data processing agreement. As a German agency, we support a GDPR-aware setup of texts, notices and consents.
How much effort is the setup for us?
Low. We start with the ready-made medical practice template and configure appointment types, intake questions and routing to match your real workflow. You get a ready-to-use system instead of an empty toolkit, supported by an agency in Germany.
See how much phone time you can win back
Sign up. We show the appointment and rescheduling flow on the medical practice template and work out in the free audit how many routine calls can realistically move to self-service for you.