Appointment software for dental practices in Munich: booking, recall and no-show recovery
In a private practice, every empty treatment chair costs real money. TerminJet does more than take online bookings, it automatically refills last-minute cancellations from your waitlist and brings due recall patients back on its own. White-label on your own practice website, set up and looked after by an agency in Germany.
In Munich, every refilled appointment counts
Munich is one of the most expensive practice locations in Germany. High rents, high private-pay share, high chair cost per hour. This is exactly where every gap you fill again pays off.
- 5-15%
- of appointments end as a cancellation or no-show, depending on the practice
- 100-400 EUR
- value of a single privately billed slot that stays empty
- 0 calls
- your front desk has to make itself to refill the slot
- 6-18 mo.
- typical recall interval that TerminJet keeps an eye on automatically
Appointment software, booking portal or TerminJet
Almost any tool can take online bookings. The difference shows up with the last-minute cancellation and with the question of who your patients ultimately belong to.
| TerminJet | Basic appointment software | Booking portal | |
|---|---|---|---|
| Runs on your own domain | teils | ||
| Refill cancellations automatically | |||
| Trigger recall automatically | teils | teils | |
| Commission per booking | |||
| Competitors advertised alongside | |||
| Chair and provider dependent logic | teils | ||
| Setup and support included | |||
| Hosting in the EU | unklar | unklar |
Recall that runs on its own instead of gathering dust in the card file
Prophylaxis and professional cleaning thrive on patients coming back. In most Munich practices, recall sits on a list that someone at the front desk would have to call through, but rarely gets to. TerminJet invites due patients automatically at the right interval, suggests free slots and turns prophylaxis into predictable revenue.
Features that fit a private practice
Chair and provider dependent logic
Every appointment type needs the right combination of provider, treatment chair and duration. TerminJet only allows appointments where everything fits together. No double bookings, no unusable 15-minute gap.
Emergency appointments routed correctly
Acute cases follow different rules than a check-up. Reserved emergency slots and dedicated routing rules make sure urgent patients are seen quickly, without blowing up the day's schedule.
Waitlist with real refilling
Anyone who wants an earlier appointment lands on the waitlist. When a high-value slot opens up, the request goes automatically to suitable patients who have given consent. The chair stays productive.
Reschedule yourself instead of calling
Patients reschedule or cancel themselves up to 24 hours in advance, within your rules. That takes pressure off the front desk and releases freed-up slots early enough for refilling.
White-label on your domain
No third-party portal, no commission, no marketplace where the practice in Maxvorstadt gets advertised right next to you. The complete appointment flow runs in your design on your-practice.com.
EU hosting and consent
Run on EU servers, sensitive contact data AES-256 encrypted, messages only to patients with documented consent. GDPR is built in, not bolted on.
What happens with a last-minute cancellation
A professional cleaning appointment on Friday at 3 pm is cancelled two hours beforehand. The difference between an empty chair and a refilled slot.
- The dental assistant only notices the gap on the next look at the calendar
- Nobody has time to call through the waitlist
- The chair stays empty at Munich's most expensive location
- The recall for this patient again goes untriggered
- The freed-up slot is recognised as available at once, with provider and chair
- Suitable patients with consent are contacted automatically by WhatsApp or SMS
- The first acceptance books the appointment, the rest stay on standby
- Instead of a gap, a paid slot is back in the schedule
How you get to the finished solution
- Schritt 01
An audit, not a sales pitch
We start with a demo. You request it, a short form gathers your key details. Where does your Munich practice lose slots, how much time does the phone eat up, which appointment types cause trouble? You get a clear assessment, not a pitch.
- Schritt 02
Template adapted to your practice
We take the ready-made dental template and set up providers, chairs, appointment types, recall intervals and rules around your real workflow. You are not booking empty software, but a configured solution.
- Schritt 03
Integrated into your website
The appointment flow comes white-label onto your practice website, including an embedded booking form that feeds the engine directly. We take care of integration and tracking.
- Schritt 04
Looked after and optimised on an ongoing basis
As an agency in Germany we stay on board, measure utilisation, fine-tune rules and, on request, optimise integrations and custom features. You get a partner, not just a login.
The embedded booking form, live
This exact form runs white-label on your practice website and feeds the engine directly. Try it out, then we discuss the configuration for your practice.
Frequently asked questions
Is TerminJet just another portal like Doctolib or Jameda?
No. There is no marketplace and no forced portal. The appointment flow runs white-label on your own practice website. Patients book with you, not in a Munich directory that also lists the competition, and there is no commission per booking.
We have no time to set up a system like this. How does it work?
That is exactly what the managed option is for. We set up the dental template around your workflow, integrate it into your website and support it on an ongoing basis. Your effort is limited to a conversation about providers, chairs and appointment types.
How does the no-show recovery work in practice?
When an appointment is cancelled or someone does not show up, TerminJet automatically releases the slot with provider and chair and contacts suitable patients from the waitlist by WhatsApp or SMS. The first acceptance books the appointment. Your front desk does not have to make calls for it.
Does the recall run automatically in Munich?
Yes. You store the interval for prophylaxis and check-ups, TerminJet invites due patients automatically and suggests free slots. That turns the recall list into predictable revenue, without anyone calling through it.
Does the software account for treatment chairs and providers?
Yes. Every appointment type is tied to the right combination of provider, chair and duration. That way there are no double bookings and no unusable gaps in the day's schedule.
Where is the patient data held?
On EU servers. Sensitive contact data is stored AES-256 encrypted, messages only go to patients with documented consent. We discuss the data processing agreement before the start.