The office phone rings for things a link could handle
Most calls are just "can we move my service?" TerminJet lets customers reschedule or cancel themselves, then offers the freed slot to your waitlist instead of leaving it empty.
What TerminJet does differently
Self-service rescheduling
A customer who needs a new time taps a link in their reminder and picks one, inside your rules. No call, no voicemail, no scribbled note lost between jobs.
Your office stops being a switchboard
When routine moves and cancellations handle themselves, whoever runs the office isn't pulled off a task to manage the calendar. They get their day back for real work.
A cancellation isn't a loss
Letting a customer cancel themselves usually means an empty slot. Here it fires an instant waitlist offer, so the freed installation or repair refills the way it opened.
Rules you set, enforced for you
Minimum notice for changes, buffer times, travel zones, all baked in. Customers can only book and move within what works for your technicians and their routes.
How it works
- Schritt 01
Reminders carry a link
Every confirmation and reminder includes a self-service link, so customers can change their service appointment without phoning the office.
- Schritt 02
Changes happen without you
They reschedule or cancel inside your rules. The calendar updates itself, and nobody at the office has to pick up to make it happen.
- Schritt 03
Freed time gets reused
When someone cancels, the slot goes to your waitlist by WhatsApp or SMS, so a quieter phone doesn't mean a quieter calendar.
FAQ
Won't self-service just create more empty slots?
It would, if nothing caught them. TerminJet offers every freed slot to your waitlist automatically, so easier cancelling leads to fuller days, not gaps.
Can we stop last-minute changes?
Yes. You set minimum notice for rescheduling and cancelling, so customers can only move a service appointment within the window that suits your routes and parts ordering.
What about customers who still want to call?
They still can. This clears the routine calls that don't need a person, so the phone is free for the ones that do.
Does this work on the customer's phone?
Yes. The reschedule link arrives by message and opens on any phone, so customers handle it in seconds, no app, no login.