A cancelled service appointment shouldn't send a technician to an empty driveway
When a customer cancels a maintenance or installation job, the freed slot goes to your waitlist over WhatsApp or SMS. First to confirm takes it, before the van leaves the yard.
What TerminJet does differently
Empty slots refill themselves
A late cancellation fires an instant offer to waiting customers in the same travel zone. Nobody chases anyone by phone. The slot is filled before your dispatcher knows it opened.
Right job, right area
Offers go only to people whose service type and address fit the gap. A freed site survey near a postcode goes to that postcode, so the technician keeps a tight route instead of crossing the city.
Consent on record
Every WhatsApp and SMS offer runs on opt-in you can produce on request. EU hosting, GDPR-aware by design, so a refilled slot never turns into a data-protection problem later.
Set up and run for you
A German agency builds it on the trades template, wires it to your calendar and brand, and runs it. You approve the message once and watch the slots refill.
How it works
- Schritt 01
A slot frees up
A customer cancels or reschedules, or a job wraps early. TerminJet spots the open window in your calendar right away.
- Schritt 02
Your waitlist gets the offer
Matching customers get a WhatsApp or SMS with the time and service. They tap to claim it; once it's taken, the pinging stops for everyone else.
- Schritt 03
The technician keeps working
The booking lands in your calendar, confirmed and routed. The day stays full and the drive stays short.
FAQ
How fast does a cancelled slot get refilled?
The offer goes out the moment the slot opens. Most refills land within minutes, because waiting customers get it on their phone and claim it on the spot.
Will two people book the same time?
No. The slot locks to the first confirmation and closes for everyone else automatically, so you never get a double-booked technician.
Do we have to handle the messaging ourselves?
No. The agency sets up the WhatsApp and SMS templates with you and runs the system. You approve the wording and the rules for who gets offered what.
Is reaching customers this way GDPR-compliant?
Offers go only to customers who opted in, the consent is logged, and the data sits on EU hosting. It's built to keep your outreach defensible.