Your team is treating patients, not stuck on the phone all day
Most calls to a speech-therapy practice are reschedules and confirmations, not new bookings. TerminJet lets patients handle those themselves, so the phone rings less and sessions stop getting interrupted.
What TerminJet does differently
Patients reschedule without calling
A patient who can't make their therapy session moves or cancels it from a message link. The freed slot goes straight into recovery, and your front desk never picks up the phone for it.
Reminders that cut no-shows and call-backs
Automatic WhatsApp or SMS reminders before each appointment mean fewer forgotten sessions and fewer day-of calls asking what time they're booked. A reply confirms or cancels.
Waitlist offers handled by message
Filling a freed slot used to mean a string of outbound calls. Now patients get the offer and answer in their own time, taking both the inbound and outbound phone load off your team.
Quieter desk, calmer practice
Fewer interruptions during sessions and at the desk lets staff focus on the patients in front of them. Routine scheduling moves to channels people actually prefer.
How it works
- Schritt 01
Patients get a confirmation and reminder
After booking, and again before the appointment, patients get a WhatsApp or SMS they can act on. Most confirmations and changes start here instead of with a call.
- Schritt 02
They reschedule or cancel themselves
If something changes, the patient moves or cancels their therapy appointment from the message. No queue, no hold music, no message taken at the desk.
- Schritt 03
Freed slots refill automatically
A cancelled slot is reoffered to your waitlist by message, so even filling the gap happens without anyone reaching for the phone.
FAQ
Will older patients actually use this?
The messages are short and need only a Yes, No or a tap to reschedule. Patients who still prefer to call can, but the volume drops sharply once routine confirmations and changes move to messaging.
What kinds of calls does this remove?
Mostly the repetitive ones: confirming a time, rescheduling, cancelling, and answering waitlist offers. These are the bulk of a practice's phone traffic, and patients can now handle them themselves.
Do we lose visibility over changes?
No. Every reschedule, cancellation and confirmation shows up in your calendar and history. You see exactly what changed, you just didn't have to take the call to learn about it.
Is messaging patients allowed under GDPR?
Yes, with consent, which the system captures and stores. EU hosting and a documented basis for each message keep the setup GDPR-aware.