A cancelled session shouldn't leave you with an empty hour
When a client cancels, TerminJet offers the freed slot to the next consenting person on your waitlist within minutes. You keep the hour booked without making a single call.
What TerminJet does differently
The freed hour gets filled, not lost
A late cancellation on a Tuesday individual session used to mean a dead slot. TerminJet messages matching waitlist clients by WhatsApp or SMS, and the first to confirm takes the time.
Consent comes first
Only clients who opted in to messaging ever get an offer. Every message has a clear opt-out, contact details stay in the EU, and nothing leaves your hands. GDPR is the default, not an add-on.
Matched to the right session type
A freed probatory session goes to people waiting for a probatory session, not a video call. TerminJet respects session type, therapist, and time, so the right client gets the right slot.
No new front desk to run
Offers go out, replies come back, the calendar updates itself. You see who took the slot. There's no inbox to watch and no phone tag during your therapy hours.
How it works
- Schritt 01
A session is cancelled
A client cancels online, or you mark a session as freed. TerminJet spots the opening the moment it appears.
- Schritt 02
The waitlist gets the slot
Consenting clients who match the session type and time get a message. They tap to claim it, first come first served.
- Schritt 03
The hour is rebooked
The slot is reassigned, your calendar updates, and you and the new client both get a confirmation. The cancelled hour is back in use.
FAQ
What if nobody on the waitlist takes it?
The offer expires and the slot stays open for normal booking. No client is ever messaged twice for the same opening, and you can still fill it by hand.
Can a client be messaged without consent?
No. Only clients who opted in to WhatsApp or SMS get offers, and every message has a one-tap way to stop. That consent is recorded.
Does it handle last-minute cancellations?
Yes, and that's where it pays for itself. A same-day cancellation triggers an offer right away, so even a slot freed an hour out can still fill.
Who sets it up?
We do. We're a German digital agency. We configure the recovery flow, the message templates, and the matching rules for your practice, then keep it running.