Give your front desk back to the patients in the room
Most calls aren't new bookings, they're reschedules and cancellations. Let patients handle those themselves, so reception isn't on hold while someone waits at the counter.
What TerminJet does differently
Self-service reschedules
Patients move their own treatment appointment within the rules you set, like a 24-hour window. No call, no callback, no sticky note. The calendar updates the moment they confirm a new time.
Fewer interruptions per hour
Every reschedule a patient handles is one call reception never takes. The desk stays free for the people in front of them and the work that needs a human.
Changes refill the gap
When a patient reschedules, the slot they leave behind goes straight to your waitlist as an offer. So self-service doesn't just save calls, it keeps the calendar full.
Rules that fit your practice
Cancellation windows, buffer times between treatments, and which changes patients can make alone are all configured by your German agency to match how the practice runs.
How it works
- Schritt 01
Patient opens their booking
From a link in their confirmation or reminder, the patient sees their treatment appointment and the options open to them, all on your own website.
- Schritt 02
They reschedule themselves
Within your notice and cancellation rules, the patient picks a new time and confirms. No phone queue, no waiting for reception to free up.
- Schritt 03
The system handles the rest
The old slot frees and goes to your waitlist, the new one books, and reminders adjust. Your front desk never touches it.
FAQ
Won't self-service create calendar chaos?
No. Patients can only act within the rules you set, like minimum notice and buffer times. Anything outside those still routes to your team.
Does this replace the front desk?
No. It clears the repetitive reschedule and cancellation calls so reception can focus on patients in the practice and the conversations that need a person.
What happens to the slot a patient gives up?
It's offered to your waitlist automatically by WhatsApp or SMS, so a self-service reschedule usually refills the gap rather than leaving a hole.
How do patients reach the reschedule screen?
Through a link in their confirmation and reminder messages. It opens on your own website, with no app or login to remember.