Give your front desk back the morning.
Phone time eats your MFAs' day, and most of those calls are just patients moving an appointment. TerminJet lets them reschedule themselves online, so the phone stops running reception.
What TerminJet does differently
Self-service rescheduling
Patients move or cancel a check-up or screening from their phone, within the rules you set. The change lands in your calendar without a single call to reception.
Cancellations that refill themselves
When a patient cancels online, the freed slot goes straight to your waitlist by WhatsApp or SMS. Nobody has to phone down a list to fill the gap.
Your rules, your control
Set notice periods, which appointment types can move, and how far ahead. Patients self-serve inside those limits, so flexibility never turns into chaos at the desk.
Calmer reception, fewer errors
Fewer interruptions means MFAs focus on the patient in the room, not the handset. And changes are logged accurately, because patients enter them directly.
How it works
- Schritt 01
Patients manage their own appointment
A link lets each patient reschedule or cancel their appointment online. No call, no hold music, no message left for a callback.
- Schritt 02
Freed slots go to the waitlist
Any cancellation becomes an offer to matching waitlisted patients by WhatsApp or SMS, so the gap closes without staff involvement.
- Schritt 03
The desk handles only what needs a human
Routine moves leave the phone queue. Your team spends its time on the cases that genuinely need a person.
FAQ
Won't self-rescheduling cause chaos?
No. Patients can only act within your rules, like minimum notice and which appointment types are eligible. Everything else still routes to your team.
How much call volume does this actually remove?
Most reschedule and cancel calls go away, since patients handle them. The phone is freed for clinical and complex questions that need a person.
What happens to a slot a patient cancels?
It's offered to your waitlist automatically by WhatsApp or SMS, so reception doesn't have to call anyone to fill it.
Is patient data handled properly?
Yes. The flow is GDPR-aware, hosted in the EU, and set up and managed by a German digital agency, including the consent and privacy wording.