A cancellation shouldn't leave the room empty.
When a patient cancels, TerminJet offers the freed appointment to your waitlist within seconds by WhatsApp or SMS. First to confirm takes the slot. No calls from your front desk.
What TerminJet does differently
Seconds, not tomorrow morning
The moment an urgent-care or check-up slot frees up, it goes out to matching waitlisted patients. Nobody waits for a staff member to spot the gap and start phoning around.
First to confirm wins
The offer goes to several patients at once and locks to whoever confirms first. The rest stay on the list for the next opening, so no slot sits empty while someone decides.
Right patient for the slot
TerminJet only offers a freed preventive check or video consultation to patients who fit it, by appointment type and clinician. An acute slot never goes to someone waiting on a routine check.
Consent built in, EU-hosted
Patients opt in before any message is sent, and data stays on EU servers. The flow is GDPR-aware and runs under your practice name, not a third-party portal.
How it works
- Schritt 01
A patient cancels
The cancellation comes in online or by phone and the appointment opens up. TerminJet sees the gap immediately, day or night.
- Schritt 02
The slot goes to the waitlist
Matching patients get a WhatsApp or SMS offering the exact freed time. They confirm with one tap, no callback needed.
- Schritt 03
The calendar refills itself
The first confirmation books the slot and updates your calendar. Everyone else stays in line for the next opening.
FAQ
What if nobody on the waitlist takes the slot?
It stays open for online booking, exactly as it would today. You lose nothing, and you gain every slot the waitlist does fill.
Can two patients book the same time by accident?
No. The slot locks to the first confirmation and the offer closes for everyone else, so double-bookings can't happen.
Do we need WhatsApp set up first?
We configure WhatsApp and SMS for your practice during setup. You choose which channels go out, and patients only get messages they've consented to.
Is this allowed under GDPR?
Yes. Patients opt in before any message is sent, data is hosted in the EU, and the German agency behind TerminJet handles the consent and privacy wording with you.