Half your reception calls are just clients moving an appointment.
Reschedules and "can I change my time" calls eat your front desk's day. TerminJet lets clients move or cancel their own consultation appointment from a link, inside your rules, without phoning in.
What TerminJet does differently
Self-service rescheduling
Every confirmation and reminder carries a secure link to reschedule or cancel. The client picks a new slot inside your 24-hour reschedule and 48-hour cancel windows. No call, no email thread.
The phone stops ringing for routine stuff
Time changes, cancellations and "is my video consultation still on" questions get handled in the booking flow. Your front desk keeps the calls that actually need a person.
Freed slots refill themselves
When a client reschedules out of a slot, it doesn't just vanish. TerminJet offers it to the waitlist by WhatsApp or SMS, so a self-service change still ends in a booked hour.
Reminders that head off the call
Automatic reminders with the time, type and location or video link cut the "just checking" calls before they happen, and lower no-shows while they're at it.
How it works
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Clients get a self-service link
Every confirmation and reminder carries a personal link to reschedule or cancel, so the client never has to call your office for a routine change.
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Changes stay inside your rules
Self-service moves only work within your reschedule and cancel windows. Anything outside them still routes to your team, so you keep control of the edge cases.
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The calendar updates itself
Reschedules, cancellations and the resulting waitlist refills all flow straight into your calendar. Your front desk sees the outcome, not the busywork.
FAQ
Won't letting clients self-reschedule cause chaos?
No. Clients can only move within the rules you set, your 24-hour reschedule and 48-hour cancel windows. Outside those, the change still comes to your team, exactly as now.
Does this replace our receptionist?
It takes the repetitive reschedule and reminder calls off them so they can focus on intake, walk-ins and real client questions. It's about lifting load, not replacing people.
What happens to the slot a client gives up?
It's offered to your waitlist automatically by WhatsApp or SMS. A self-service reschedule frees an hour and TerminJet works to refill it, so the change doesn't cost you the slot.
How are reminders sent?
By WhatsApp or SMS, with consent captured at booking. They include the time, consultation type and any video link, which cuts the "just confirming" calls considerably.