Take the phone off your front desk
Reception spends half the day on reschedule calls while patients in the waiting room get ignored. TerminJet lets patients move their own appointment over WhatsApp, then quietly refills the slots they free.
What TerminJet does differently
Patients reschedule themselves
Need to move a checkup? The patient changes it right from a WhatsApp message. No call, no hold music. Your front desk stops being the bottleneck for every small calendar change.
The freed slot doesn't vanish
When a patient reschedules, the time they gave up goes straight to your waitlist. So self-service cuts calls and recovers the gap in one move, instead of trading a phone call for an empty chair.
Reminders that prevent the call
Automatic WhatsApp reminders cut no-shows and the last-minute 'can I move it?' calls that pile up at reception. Fewer surprises on the day means a calmer desk and a fuller calendar.
Staff stay in control
Automation handles routine reschedules and offers. Anything that needs judgement, a pain appointment, a tricky case, still lands with your team. The phone gets quieter; you don't lose your grip.
How it works
- Schritt 01
Patient gets a tap-to-change message
Reminders and confirmations arrive over WhatsApp with rescheduling built in, so the patient never has to call to move an appointment.
- Schritt 02
They move it themselves
The patient picks a new time in the chat. The calendar updates instantly, without anyone at reception touching it.
- Schritt 03
The old slot gets refilled
The time they vacated is offered to your waitlist automatically, so a reschedule turns into a rebooking instead of a gap.
FAQ
Does self-service mean we lose control of the calendar?
No. You set which slot types patients can self-move and what stays staff-only. Routine changes go automatic; anything sensitive still routes to your team.
How much does this actually cut call volume?
The biggest drain is reschedules, reminders, and 'is my appointment still on?' calls. Moving those to WhatsApp self-service takes a large chunk of repetitive calls off reception's plate.
What if a patient would rather call?
They still can. Self-service is an option, not a wall. It clears the patients happy to self-serve, so your team has time for the ones who need a person.
Is the messaging compliant?
Yes. It runs over WhatsApp with patient consent, on EU hosting, and is GDPR-aware. A German digital agency sets it up and manages it.