TerminJet
Use Case
Dental practices · No-show recovery

A cancelled appointment shouldn't mean an empty chair

Every late cancellation is a paid hour your dentist can't bill. TerminJet offers that slot to the right waitlist patients over WhatsApp and books the first yes, before the day's gone.

app.terminjet.de/recovery Live
TerminJet: Recovery queue

What TerminJet does differently

It moves before your front desk does

The moment an appointment frees up, matching patients get the offer. Nobody has to spot the gap, open the calendar, or pick up the phone. By the time staff look up, the chair is often already rebooked.

The right patient, not a mass blast

A 30-minute check-up and a 60-minute professional cleaning aren't interchangeable. TerminJet matches the freed slot to length, treatment type, and who's actually waiting, so the offer fits and gets a yes faster.

Consent-based, first yes wins

Only patients who opted in over WhatsApp or SMS get offers. The slot is held while they answer, the first confirmation locks it, and everyone else is told it's taken. No double-bookings, no call-backs.

You see what you recovered

A plain dashboard shows slots freed, slots refilled, and how long it took. No revenue theatre, just the recovery rate, so you know the system is earning its keep each week.

How it works

  1. Schritt 01

    A patient cancels

    By phone, by message, or through their own reschedule, the freed appointment lands in TerminJet with its real length and treatment type.

  2. Schritt 02

    Waitlist patients get the offer

    The best-matched patients get a WhatsApp message with the open time. They reply yes or no in one tap. No app, no login.

  3. Schritt 03

    First yes is booked

    The slot confirms to whoever answers first, the calendar updates, and the rest of the queue is released. Your team just sees a filled chair.

FAQ

How fast does an offer go out after a cancellation?

Within seconds of the slot being marked free. Speed is the whole point: the sooner patients hear about an opening today or tomorrow, the more likely one can take it.

What about same-day, short-notice cancellations?

Those are exactly the slots this is built for. Short-notice gaps are the hardest to fill by phone, so automatic WhatsApp offers give you the best shot at saving the hour.

Do patients need to install anything?

No. Offers arrive as a normal WhatsApp or SMS message, and they reply with a tap. Nothing to download, no account to create.

Is patient data handled properly?

Yes. Messages go only to patients who gave consent, data is hosted in the EU, and the setup is GDPR-aware. A German digital agency implements and runs it for you.

Stop letting cancelled appointments cost you the day