Every reschedule call pulls a stylist away from the client in the chair
TerminJet lets clients move, cancel and rebook their own appointment online, so your team stops playing receptionist mid-colour. The phone goes quiet and the chairs stay full.
What TerminJet does differently
Clients reschedule themselves
From a link, day or night, clients move or cancel their own appointment without ringing the salon. No more pausing a balayage to find the diary, write down a new time, and lose your place in the foils.
Cancellations feed the waitlist
When a client reschedules, the slot they leave doesn't sit empty. TerminJet offers it straight to your waitlist by WhatsApp or SMS, so fewer calls and fuller chairs come together, not as a trade-off.
Calls drop, after-hours too
Plenty of reschedule calls land when you're closed or slammed. Self-service handles them around the clock, so Monday isn't a backlog of voicemails and the front desk isn't the bottleneck.
Done for you, not DIY
A German agency sets up the self-service flow on your site and runs it. Your team doesn't build links or manage settings. They just notice the phone ringing less and the diary staying tidy.
How it works
- Schritt 01
Clients get a self-service link
Every booking confirmation includes a link to manage the appointment. To move or cancel, the client taps it instead of calling during your busiest hours.
- Schritt 02
They reschedule themselves
The client picks a new time from your live availability and rebooks in seconds. No call, no hold, no stylist stepping away from a colour mid-process.
- Schritt 03
The old slot refills automatically
The time they left opens up, and TerminJet offers it to your waitlist by WhatsApp or SMS. The gap closes itself while your team keeps working the floor.
FAQ
Won't some clients still want to call?
Of course, and they still can. Self-service just takes routine reschedules off the phone, so the calls that come through are the ones that genuinely need a person.
Does this leave gaps in the diary?
No. When a client reschedules, the freed slot goes straight to your waitlist by WhatsApp or SMS. You cut phone load and refill cancellations in one move.
Can we limit how late clients can reschedule?
Yes. The agency sets rules that fit your salon, like a cut-off window before the appointment, so self-service helps without leaving slots too late to fill.
Is client data handled properly?
Yes. Hosting is in the EU and the setup follows German and EU data rules. Any WhatsApp or SMS messaging runs on the consent clients give, not cold outreach.