Your Serviceberater is on the phone instead of on the car.
Half the calls coming in are someone shifting a Werkstatttermin by a day. TerminJet lets customers reschedule themselves, so the desk stays free for work that needs a person.
What TerminJet does differently
Rescheduling without ringing
Customers move or cancel their own appointment from a link in their confirmation or reminder. No hold music, no Serviceberater pulled off the Serviceannahme to retype a date.
Calmer counter during tyre season
When the Reifenwechsel rush hits, the phone usually melts down. Self-service rescheduling absorbs the routine changes, so your team handles real questions instead of calendar admin.
Freed slots refill themselves
When a customer reschedules out of a slot, the opening doesn't just vanish. TerminJet offers it straight to the waitlist, so fewer calls and fuller bays come together.
Reminders that cut no-shows
Automatic WhatsApp or SMS reminders, sent with consent, mean fewer forgotten appointments and fewer last-minute calls asking what time they were booked for.
How it works
- Schritt 01
Customer holds the controls
Every confirmation and reminder carries a self-service link. Customers reschedule or cancel in a few taps, day or night, without phoning the workshop.
- Schritt 02
The desk only sees what matters
Routine date changes happen on their own and sync to your calendar. The Serviceberater's phone is free for diagnostics questions and walk-ins, not scheduling ping-pong.
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Openings get reused
Any slot a customer leaves behind is offered to the waitlist automatically, so a reschedule turns into a refilled bay instead of a gap.
FAQ
Won't customers just call anyway?
Most won't, once self-service is one tap away in the reminder they already opened. The routine date shifts move online, leaving the phone for things that genuinely need a person.
What happens to the slot they leave?
It's offered to your waitlist right away by WhatsApp or SMS. Fewer calls in, and the freed time gets refilled instead of sitting empty.
Can we limit how late they can reschedule?
Yes. The agency sets sensible rules for your workshop, like a cut-off before the appointment, so self-service never works against your planning.
Is this run on our own website?
Yes. The whole flow is white-label on your domain and brand, hosted in the EU with GDPR-aware handling. The agency sets it up and manages it for you.